WaveVisual Help Center


To cancel your subscription, head to [your account](https://wavevisual.com/my-account) and click on “Cancel your subscription” link which will take you to our payment provider’s cancellation page. There, you can simply click on “Cancel” again to complete the cancellation.



Cancelling a subscription


When you cancel, **unlimited design and export access** ends according to your billing cycle (typically through the period you’ve already paid for).


**Credit packs** purchased separately are independent: those credits **never expire** and remain on your account.


If you are still on a **legacy** subscription that included monthly credits, the terms from when you subscribed still apply.


You can check your balance anytime on [your account](https://wavevisual.com/my-account).



Unlimited design and export access follows your billing cycle; credit packs never expire.

What happens when I cancel my subscription?


Once you have credits, using them is pretty simple. Open the **Download** tab and you’ll see your remaining credits just above the “Continue to Checkout” button, along with an **“Order with credit”** button.


![The Download tab showing “order with credit” button](/media/9d5342ec-63ef-4ffb-8ef5-35c1165d2a32-credit_button.png)


Click it and one credit is deducted from your account. Your artwork will then be generated in all available file formats, as shown below.


![Download tab with various options after purchasing a design](/media/145a4c72-5128-49f9-b9a7-3e72f311ef3a-sizzy-photo-studio-2022-07-18T143417_768Z.png)

- JPG
- PNG
- SVG
- PDF
- MP4
- WEBM
- MOV
- GIF

JPG and PNG have optional resize settings if you need a smaller resolution. SVG, PDF, and video formats don’t have resize options since they scale or play at their native resolution.


**Credits never expire**


Your credits stay on your account with no deadline. You can stock up whenever you like and use them at your own pace.


**Need more credits? Buy a credit pack**


If you run out, you can buy a credit pack from the pricing page without a subscription. Each pack adds a fixed number of credits to your account.


**What about the Unlimited subscription?**


On the Unlimited plan you don’t need credits. Designs export freely while your subscription is active. Any credits you already have won’t disappear though; they’ll still be there if your subscription ends.



Paying with credits in WaveVisual is pretty simple. You will see an option to pay with your credits under the Download tab.

Subscriptions

Subscriptions